Shipping policy
SHIPPING POLICY
Effective Date: 16 September 2026
This Shipping Policy applies to orders placed through www.themorningshufflesa.co.za and should be read together with our Terms of Service and Return, Refund & Cancellation Policy.
The Morning Shuffle (Pty) Ltd delivers within the Republic of South Africa.
1. DELIVERY AREA
We currently offer nationwide delivery throughout South Africa.
Delivery is made to the delivery address supplied by the customer during checkout.
Customers are responsible for ensuring that all delivery information is complete and accurate before submitting an order.
2. DELIVERY COSTS
Our standard nationwide delivery fee is:
R100 per order
Orders with a qualifying order value exceeding R1,200 receive:
FREE NATIONWIDE DELIVERY
Any applicable delivery charge will be displayed during checkout before payment is completed.
3. DELIVERY TIME
Our standard estimated fulfilment and delivery period is:
8–12 business days
Business days exclude Saturdays, Sundays and South African public holidays.
The delivery period begins once an order has been successfully placed and payment has been confirmed.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
4. COURIER SERVICE
Orders are generally delivered using Aramex or another reputable courier service selected by The Morning Shuffle where reasonably necessary.
Once your order has been dispatched, tracking information will be provided where available.
Customers should use the tracking information supplied to monitor the progress of their delivery.
5. ORDER PROCESSING
After receiving your order, The Morning Shuffle will begin preparing the goods for dispatch.
Processing may include:
• confirming payment;
• verifying the order;
• preparing and packaging products;
• consolidating kit components where applicable; and
• arranging collection by the courier.
Certain products, kits or orders containing multiple items may require additional preparation before dispatch.
6. DELIVERY ESTIMATES
While we aim to deliver orders within approximately 8–12 business days, delivery dates are estimates unless a specific delivery date has expressly been agreed.
Delays may arise because of circumstances such as:
• courier delays;
• severe weather;
• public holidays;
• high-volume periods;
• remote delivery areas;
• transport disruptions;
• supplier delays;
• national or regional service disruptions; or
• other circumstances outside our reasonable control.
Where a material delay arises, we will endeavour to provide reasonable information to the customer where available.
Nothing in this Policy limits any rights a customer may have under applicable South African law.
7. CORRECT DELIVERY INFORMATION
Customers must ensure that the following information is correct before completing checkout:
• full name;
• street address;
• suburb;
• town or city;
• province;
• postal code;
• telephone number; and
• email address.
The Morning Shuffle will not be responsible for delays caused solely by incorrect or incomplete information supplied by the customer.
If an order is returned because incorrect or incomplete delivery information was supplied, reasonable re-delivery charges may be payable by the customer to the extent permitted by law.
8. CHANGING A DELIVERY ADDRESS
If you realise that your delivery address is incorrect, contact us immediately at:
support@themorningshufflesa.co.za
or
081 726 4603
We will attempt to update the delivery address if the order has not yet been dispatched.
Once an order has been handed to the courier, we cannot guarantee that the delivery address can be changed.
Additional courier costs resulting from a customer-requested address change may be payable by the customer where permitted by law.
9. FAILED DELIVERY ATTEMPTS
Customers should ensure that someone is reasonably available to receive the parcel at the delivery address.
Where delivery cannot be completed because:
• the recipient is unavailable;
• access to the delivery address cannot reasonably be obtained;
• the contact number supplied is incorrect;
• the address supplied is incorrect or incomplete; or
• the customer fails to respond to reasonable delivery attempts,
the courier may return the parcel to The Morning Shuffle.
Where the failed delivery is attributable to information or circumstances within the customer's control, reasonable re-delivery costs may be charged before the order is dispatched again, to the extent permitted by law.
10. UNCLAIMED OR REFUSED PARCELS
Where a customer refuses delivery without a lawful reason or fails to collect a parcel that has been made available for collection, reasonable return and re-delivery charges may apply.
This does not affect a customer's lawful right to reject defective, incorrect or otherwise non-compliant goods.
11. TRACKING
Where tracking is available, tracking information will be sent to the contact details provided during checkout.
Once the parcel has been handed to the courier, tracking information supplied by the courier should provide the most current delivery status.
If tracking information appears incorrect or has not updated for an unreasonable period, contact us and we will assist with an enquiry.
12. DAMAGED PARCELS
Customers should inspect their parcel as soon as reasonably possible after delivery.
If the parcel appears damaged, please contact The Morning Shuffle as soon as possible.
To assist with courier investigations, please retain:
• the outer courier packaging;
• the shipping label;
• the internal packaging; and
• the damaged product.
Where possible, please send photographs of the parcel and damaged goods.
For efficient investigation, we recommend reporting visible courier damage within 48 hours of delivery.
This 48-hour request is intended to assist with evidence and courier claims and does not remove any statutory consumer right.
13. MISSING OR INCORRECT ITEMS
If your parcel contains:
• an incorrect product;
• a missing item;
• an incorrect quantity; or
• an incomplete kit,
please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs of the parcel and its contents.
Once the matter has been verified, we will resolve it in accordance with our obligations under applicable South African law.
14. KIT ORDERS
Certain Morning Shuffle products are sold as kits, including:
• The Run Ready Kit;
• The Ride Ready Kit;
• The Hike Ready Kit; and
• The Coach Ready Kit.
Kit orders may contain several individual components packaged together.
Customers should check the contents of their kit after delivery and contact us promptly if a component appears to be missing.
15. MULTIPLE PRODUCTS IN ONE ORDER
Where an order contains multiple products, we may package them together where reasonably possible.
In some circumstances, an order may be dispatched in more than one parcel.
Where this occurs, the customer will not be charged an additional delivery fee solely because The Morning Shuffle elected to split the shipment, unless another arrangement has been expressly agreed.
16. DELIVERY TO REMOTE AREAS
Certain remote or outlying areas may require additional courier handling or may experience longer delivery times.
Where a courier cannot reasonably service a particular address, we may contact the customer to arrange an alternative delivery address or another reasonable solution.
17. PRODUCT AVAILABILITY
All orders are subject to product availability.
If an ordered product becomes unavailable after an order has been placed, we will contact the customer.
Where we are unable to fulfil the order, any refund required under applicable law will be processed.
18. DELAYS OUTSIDE OUR CONTROL
The Morning Shuffle will take reasonable steps to fulfil orders, but certain events may prevent or delay delivery.
These may include:
• natural disasters;
• flooding;
• severe storms;
• road closures;
• civil unrest;
• widespread electricity or telecommunications failures;
• national transport disruption;
• strikes beyond our reasonable control;
• courier-system failures;
• governmental restrictions; or
• other extraordinary circumstances outside our reasonable control.
Nothing in this section removes any cancellation, refund or other right granted to the customer by applicable law.
19. RISK AND DELIVERY
The Morning Shuffle will comply with applicable South African consumer law regarding responsibility for goods during delivery.
Nothing in this Policy is intended to transfer risk to a consumer earlier than permitted by law or to exclude responsibility that may not lawfully be excluded.
20. RETURNS
Delivery and return shipping are separate matters.
Returns, exchanges, cancellations and refunds are governed by our Return, Refund & Cancellation Policy.
Where a return is made because of a qualifying defect, incorrect product or another circumstance in which South African law requires The Morning Shuffle to bear the return cost, we will do so.
Where a customer exercises an applicable statutory change-of-mind cancellation and the law places the direct return cost on the customer, that cost remains the customer's responsibility.
21. CONTACT US
For shipping, tracking or delivery enquiries, please contact:
THE MORNING SHUFFLE (PTY) LTD
02 Voortrekker Street
Zeerust
South Africa
Email: support@themorningshufflesa.co.za
Telephone / WhatsApp: 081 726 4603
Website: www.themorningshufflesa.co.za
When contacting us about an order, please include your order number and full name so that we can assist you efficiently.
22. CHANGES TO THIS SHIPPING POLICY
The Morning Shuffle may update this Shipping Policy from time to time to reflect changes to our courier arrangements, delivery charges, operating procedures or applicable legal requirements.
Changes will apply prospectively from the date on which the updated Policy is published, subject to rights already arising from existing transactions.
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© 2026 The Morning Shuffle (Pty) Ltd. All rights reserved.